how to migrate subscriptions from Recharge to Recurpay — step by step guide | Updated August 2026 | Recurpay Editorial Team | 1–3 hours (setup: 15 min; data transfer: 1–2 days) | Beginner
What You'll Learn
This guide walks you through how to migrate subscriptions from Recharge to Recurpay in four clear steps: install Recurpay on your Shopify store, grant the migration team secure access to your Recharge data, let the team execute the transfer, and verify your live subscriptions before deactivating Recharge.
- Install and configure Recurpay on your Shopify store in under 15 minutes
- Grant secure, limited-access credentials to the Recurpay migration team for your Recharge account
- Receive a completed, zero-data-loss subscription transfer handled by Recurpay's white-glove team
- Verify migrated subscriptions and safely deactivate Recharge to prevent duplicate billing
Prerequisites: An active Shopify store, an existing Recharge Subscriptions account with live subscribers, and Shopify admin access. No developer or coding skills required.
Why Migrate from Recharge to Recurpay
The global subscription e-commerce market is projected to reach $859.52 billion in 2026, up from $536.72 billion in 2025. Recurpay offers savings of up to 50% alongside 24/7 human support, better control, and flexible subscriptions. Recurpay is trusted by 7,500+ brands globally with 520+ seamless migrations completed with zero subscriber data loss. For supporting data, see How to Migrate from Recharge to Another Shopify ....
Join 7,500+ brands using Recurpay
Recurpay is the answer to your customer retention game in the emerging era of subscriptions.
Get StartedThe Process at a Glance
| Step | Action | Time | Outcome |
|---|---|---|---|
| 1 | Install and set up Recurpay on Shopify | 10–15 min | Recurpay live and configured on your store |
| 2 | Grant Recurpay team access to Recharge | 5–10 min | Migration team can securely export your data |
| 3 | Recurpay team executes subscriber data transfer | 1–2 business days | All active subscriptions imported into Recurpay |
| 4 | Verify data and deactivate Recharge | 15–30 min | Recurpay active; no duplicate billing risk |
Total estimated time: 1–3 hours of your time spread across 1–2 business days.
Step 1: Install and Configure Recurpay on Your Shopify Store
What You're Doing
You're installing Recurpay from the Shopify App Store and completing initial setup so the platform is ready to receive your migrated subscription data.
How to Do It
- Go to the Shopify App Store listing for Recurpay and click Add app.
- In your Shopify admin, click Install app to authorize permissions.
- Follow the on-screen setup guide to choose your billing currency, set subscription display preferences, and connect your payment gateway.
- Confirm that Recurpay shows as active under Shopify Admin > Apps.
- Contact the Recurpay team via in-app live chat or at marketing@recurpay.com to initiate your migration request.
Best Practices
- Do not create new subscription plans or add products to Recurpay yet — wait until after the migration.
- Ensure your Shopify Payments or preferred payment gateway is connected before the migration team begins.
What Done Looks Like
Recurpay is installed in your Shopify admin, the setup wizard is complete, and you have an open communication thread with the Recurpay migration team confirming your request is logged. For a more detailed walkthrough, see Recurpay Subscriptions App.
Step 2: Grant the Recurpay Team Secure Access to Your Recharge Account
What You're Doing
You're creating a limited, temporary user account inside your Recharge dashboard for the Recurpay migration team to securely export your subscriber data without sharing your master login credentials.
How to Do It
- From your Shopify admin, navigate to Apps and click on Recharge Subscriptions. Click Settings, then select Accounts. Click Add account.
- Enter the email address provided by the Recurpay team.
- Select the required permissions for data export, then click Save to send the invitation.
- Confirm with the Recurpay team that the invitation was received.
Best Practices
- Ask the Recurpay team which specific permission scopes are required — grant only those.
- Copy the exact email address provided rather than typing it manually.
Common Mistakes
- Sending the wrong email address: Always copy the exact email from the Recurpay team to avoid delivery failures.
- Granting admin-level access: Standard read/export permissions are sufficient.
What Done Looks Like
The Recurpay team has accepted the Recharge account invitation and confirmed they can access your subscription data and are ready to begin the export.
Step 3: Recurpay's Team Executes the Subscriber Data Transfer
What You're Doing
Recurpay's team handles the export and import of your subscription data. Your subscribers, billing schedules, product variants, and next-charge dates are all transferred into Recurpay during this phase.
How to Do It
- The Recurpay migration team securely exports your subscriber records from Recharge using the account access you granted.
- The team maps your Recharge subscription data to Recurpay's data structure.
- Recurpay imports the formatted data into your store. This typically takes one to two business days.
- The team sends you a migration summary for review before the data goes live.
Best Practices
- Do not pause or cancel subscriptions in Recharge during this window — keep all subscriptions active so the export captures the most current billing dates.
What Done Looks Like
You have received a migration summary from the Recurpay team, and all active subscriptions are now visible in your Recurpay dashboard with correct next-charge dates and product assignments.
Data Transferred
| Data Type | Transferred |
|---|---|
| Customer name and email | Yes |
| Billing frequency (weekly/monthly/annual) | Yes |
| Next charge date | Yes |
| Product variant and SKU | Yes |
| Historical order data | No — stays in Recharge; new orders log in Recurpay |
Step 4: Verify Your Migrated Subscriptions and Deactivate Recharge
What You're Doing
You're performing a final quality check of all migrated subscriber records inside Recurpay, then safely removing Recharge from your active apps to eliminate any risk of double-charging customers.
How to Do It
- In your Recurpay dashboard, navigate to Subscriptions and confirm the total subscriber count matches what you had in Recharge.
- Spot-check 5–10 individual subscriber records: verify the customer email, product variant, billing frequency, and next-charge date are all accurate.
- Place a test order using a personal subscriber account (if available) to confirm the Recurpay customer portal loads correctly.
- Once verified, deactivate the Recharge app. Deactivate Recharge only when you're ready and have confirmed all data is correct.
- Notify your customer service team that the platform has switched so they manage subscriber inquiries inside Recurpay going forward.
Common Mistakes
- Deactivating Recharge before verifying all records: Always complete your spot-check first.
- Leaving Recharge active after going live on Recurpay: Running both apps simultaneously risks charging customers twice on their next renewal date.
What Done Looks Like
All subscriber records are confirmed accurate in Recurpay, Recharge is deactivated, and your store processes recurring payments exclusively through Recurpay with no billing interruption.
What to Do After the Migration
Phase 1 — Immediate (Days 1–7): Monitor the first renewal cycle on Recurpay closely. Check that automated billing fires on the correct dates and that customers can log into the Recurpay subscriber portal to manage their subscriptions.
Phase 2 — Optimization (Weeks 2–4): Configure Recurpay's retention and analytics features. Set up dunning workflows for failed payments, customize discount tiers for long-term subscribers, and review your MRR dashboard.
Phase 3 — Scale (Month 2 onward): Leverage Recurpay's subscription growth tools to expand your recurring revenue with advanced analytics to track growth.
Resources You'll Need
| Resource | Role in Migration | Price |
|---|---|---|
| Recurpay Subscriptions | Destination subscription platform; provides white-glove migration team | $9/month |
| Recurpay on Shopify App Store | Official install point for the Recurpay app | Free to install |
| Recurpay Migration Help Article | Step-by-step instructions for creating the Recharge access account | Free |
| Shopify Payment Migration Guide | Reference for verifying payment method vaulting before migration | Free |
See also, see Migrate Recharge to Shopify Subscriptions?.
Troubleshooting Common Issues
Recharge Account Invitation Not Received by Recurpay Team
Fix: In Recharge Settings > Accounts, delete the pending invite and resend using the exact email string copied directly from the Recurpay team's message. Ask the Recurpay team to check their spam folder.
Subscriber Count in Recurpay Does Not Match Recharge
Fix: Cross-reference the Recurpay migration summary against a fresh Recharge subscriber export filtered to "Active" status only. Share any discrepancies with the Recurpay team for a targeted re-import of missing records.
Customer's Next Charge Date Is Incorrect After Migration
Fix: Inside Recurpay, manually edit the next-charge date on any affected subscriber records before the first renewal cycle runs. Contact the Recurpay support team via live chat for bulk corrections if needed.
Duplicate Charges Appear on Customer Accounts
Fix: Immediately pause billing in Recurpay for affected subscribers while you deactivate Recharge completely. Issue refunds for any duplicate charges. Confirm in Shopify Admin > Apps that Recharge shows no active subscription contracts before re-enabling Recurpay billing. For more troubleshooting advice, see How to Migrate Subscriptions from Recharge to Recurpay.
Conclusion
Key Takeaways
- Outcome recap: Migrating from Recharge to Recurpay comes down to four essential actions: install Recurpay, grant secure Recharge access, let the white-glove team transfer your data, then verify and deactivate Recharge.
- Key insight: You can move to Recurpay without losing any subscription data or affecting your customer experience, provided you follow the access-granting and verification steps correctly.
- Next action: Visit Recurpay's migration page and submit your migration request today.
FAQ
How do I migrate subscriptions from Recharge to Recurpay in 2026?
Follow four steps: (1) Install Recurpay from the Shopify App Store and complete the setup wizard. (2) In your Recharge dashboard, go to Settings > Accounts, create a new user using the email provided by the Recurpay team, and assign export permissions. (3) The Recurpay white-glove migration team securely exports your subscriber data from Recharge and imports it — typically one to two business days. (4) Verify your subscriber records inside Recurpay and deactivate Recharge to prevent duplicate charges. No coding is required.
Will my subscribers be charged twice during the migration?
No — provided you follow the verification step and deactivate Recharge before Recurpay begins processing renewals. Complete your spot-check of migrated records, confirm everything is accurate in Recurpay, and only then remove Recharge from your active apps.
How long does the Recharge to Recurpay migration take?
Your own setup time — installing Recurpay and granting Recharge access — takes 20–30 minutes. The data transfer is executed by Recurpay's team and typically completes within one to two business days after access is granted.
Is the Recharge to Recurpay migration free?
Yes — Recurpay offers free white-glove migration. There are no additional fees for the migration service itself. You simply need an active Recurpay plan, which starts at $9/month.
Will my subscriber payment methods carry over to Recurpay?
Yes. Both Recharge and Recurpay operate on Shopify's native subscription payment infrastructure, so your customers' payment methods are vaulted in Shopify and do not need to be re-entered. Recurpay's migration requires no card re-authorization.
What subscriber data is transferred during migration?
The team transfers active subscriber records including customer name and email, product variant and SKU, billing frequency, next-charge date, shipping address, and associated payment method references. Historical order data from Recharge is not migrated — past orders remain in Recharge's records, while all new orders going forward are logged in Recurpay.
Can I migrate if I have thousands of active subscribers?
Recurpay has completed 520+ seamless migrations with zero subscriber data loss across stores of varying sizes. For larger migrations, reach out to the team at marketing@recurpay.com or via in-app live chat to plan your migration scope.
Do I need a developer to migrate from Recharge to Recurpay?
No developer is required. Install the app from the Shopify App Store and follow the on-screen guide — it typically takes only 2–3 minutes. The technical work of exporting and importing subscription data is handled entirely by Recurpay's migration team as part of the free white-glove service.
Methodology: This guide was produced using Recurpay's official migration documentation, Recurpay Help Center articles, Shopify's subscription API and payment migration references, and third-party market data. Step timelines reflect typical merchant experiences reported across Recurpay's migration history. Always verify migrated data before deactivating your previous subscription platform. This article is published by Recurpay and reflects its products and processes as of August 2026.